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Retail Business

Future Trends


  • The majority of people who work in sales occupations are employed as sales assistants and check-out operators in retail outlets.  Customer service occupations represent a much smaller but rapidly growing group.
  • The growth of online retailing has increased the demand for applicants with excellent IT skills for contact centre/customer service vacancies.
  • The division between wholesale distribution and retailing has become blurred with the rise of internet retailing - as it has become much easier for producers to sell directly to households, or retailers to control their own distribution networks.
  • Household spending and retail sales are expected to recover as confidence returns on the back of a recovery in the housing market and stronger growth in real disposable income. This pick-up will underpin the recovery forecast for the consumer service industries generally.